Privacy Policy
Effective Date: 09/08/2025
Direct Supply (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.directsupply.com.au.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via our payment partners)
1.2 Non-Personal Information
- Browser type and version
- Device type and operating system
- IP address
- Pages visited, time spent on site, and referring website
2. How We Collect Your Information
We collect information when you:
- Place an order through our website
- Create an account
- Sign up for our newsletter
- Contact us via email or web forms
- Browse our website (via cookies and analytics tools)
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Respond to your inquiries and provide customer support
- Send order updates and promotional emails (if subscribed)
- Improve website functionality and user experience
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyse website traffic
- Improve site performance
You can control cookies through your browser settings, but disabling them may affect your experience.
5. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service providers (e.g., payment processors, shipping companies) to fulfil orders
- IT and marketing providers for website hosting, analytics, and marketing services
- Legal authorities if required by law
6. Data Security
We use industry-standard security measures to protect your personal data, including SSL encryption for all transactions. While we strive to protect your information, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to your personal data
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, contact us at: support@directsupply.com.au
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
10. Contact Us
For any questions about this Privacy Policy, please contact:
Direct Supply
Email: support@directsupply.com.au
Phone: 0405 957 148 – Our customer support hours are 9am-5pm Monday to Friday
Website: www.directsupply.com.au